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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Adriana Pettis

October 1, 2025

5  out of  5
rating by Adriana Pettis
"I’ve had an excellent experience with Trent Fairfield and his State Farm team. They’re knowledgeable, responsive, and truly care about making sure you’re covered with the right policies. Trent takes the time to explain options clearly and makes the process stress-free. Anytime I’ve had questions or needed support, I’ve received fast and friendly service. I definitely recommend Trent Fairfield to anyone looking for reliable insurance and outstanding customer care."
We responded:
"It is our pleasure to assist you with your insurance and financial services needs. Thank you for your loyalty!"
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Charles Distad

September 30, 2025

5  out of  5
rating by Charles Distad
"Trent and all of his employees are always very helpful and do a great job of explaining any questions I have about our policies."
We responded:
"It is our pleasure to assist our customers with their insurance needs. Thank you for the feedback!"
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Isheeka Jones

September 26, 2025

5  out of  5
rating by Isheeka Jones
"Kyle was amazing to work with. Thank you!"
We responded:
"We enjoy assisting others and providing the best service we can with every interaction. Thank you for your business! It is truly appreciated."
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Angelo Parker (Dee)

September 25, 2025

5  out of  5
rating by Angelo Parker (Dee)
"Great experience dealing with Kyle. He explained every detail very thoroughly and made sure I was ok and satisfied with each policy. State Farm has always been great with working with their customers. Great job State Farm."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. "
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Shahnawaz Shaikh

July 21, 2025

5  out of  5
rating by Shahnawaz Shaikh
"They have extensive knowledge of various insurance policies, very detailed and friendly staff and not so much pushy like the other policy agents! Definitely happy to have my insurance through them, gets you covered when you need them. Like a good neighbor"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Julie Ballard

June 12, 2025

5  out of  5
rating by Julie Ballard
"I have had insurance through State Farm for years. Trent snd his team are always so helpful in answering all of my questions and concerns. I recently had a review of my polices with Katie who was professional and very informative. She clarified questions I had and worked to ensure I had the coverage I wanted and needed. I highly recommend this team."
We responded:
"Thank you for the feedback! It is our pleasure to provide the best customer service possible. We appreciate you!"
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Janet Burns

June 10, 2025

5  out of  5
rating by Janet Burns
"Trent was very knowledgeable and answered all my questions and concerns."
We responded:
"We are very excited that you joined our State Farm Agency and look forward to serving you. Thank you!"
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Patrícia Spolidorio

June 6, 2025

5  out of  5
rating by Patrícia Spolidorio
"Outstanding customer service support!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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John Verrier

May 28, 2025

5  out of  5
rating by John Verrier
"Excellent service Very knowledgeable about necessary insurance policies, terms and benefits Kind and friendly to the needs of the clients Very satisfied with their service Thank you"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office."
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Sujith Rajan

May 16, 2025

5  out of  5
rating by Sujith Rajan
"It’s always great working with Trent and his team, specially Diane. She was very friendly and took time to explain the policy in detail. I would highly recommend the team for any insurance needs"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Rick Estes

May 13, 2025

5  out of  5
rating by Rick Estes
"Trent Fairfield and staff are always awesome and treats my like family. So give them a call. Rick aka The Produce Man."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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troy delmastro

May 6, 2025

5  out of  5
rating by troy delmastro
"Very helpful during a stressful period in daughters life. They have your back!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Ryan

April 8, 2025

1  out of  5
rating by Ryan
"No matter how many times I tell their office to stop calling me, I don't want a quote from them, every few months they call me again"
We responded:
"Sorry for the inconvenience. I appreciate your feedback and updated our records accordingly."
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siddarth.s. motagi

March 20, 2025

5  out of  5
rating by siddarth.s. motagi
"Good service and best rates."
We responded:
"We greatly appreciate your review!"
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Jayy F

March 11, 2025

5  out of  5
rating by Jayy F
"Trent and the team treats clients like FAMILY not customers. Always looking out for our best interest. Will never switch. Excellent place for all my insurance needs."
We responded:
"Thank you for reviewing our State Farm office! Your satisfaction is our top priority, and we truly appreciate your business!"
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LO 2

March 6, 2025

5  out of  5
rating by LO 2
"I just recently purchased auto insurance with Trent Fairfield at State Farm in Peoria. I worked directly with Caitlin to get quotes and Diane took my payment and emailed all the final documents to me. Everything from start to finish was accomplished over the phone and online. They were both very friendly and provided exceptional customer service, plus I saved about $30/month over GEICO. From my experience so far, I would highly recommend them."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Andrew Soubel

February 7, 2025

5  out of  5
rating by Andrew Soubel
"Happy to work with Trent and his team. Easy to get a hold of and get assistance when needed."
We responded:
"Thank you for the review and loyalty to our State Farm Agency. It is our privilege to be available and provide the best service we can. "
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Ric Wilson

January 6, 2025

5  out of  5
rating by Ric Wilson
"I've had a great experience working with Trent and his team. Alisha is excellent to work with. She is very knowledgeable, professional and thorough. I really appreciated her patience and help while moving my home and auto insurance to State Farm. I highly recommend Trent and his team."
We responded:
"Thank you for your feedback! We strive to make moving your auto insurance and home insurance to our office as seamless as possible. We truly appreciate your business and look forward to serving you."
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Dale Hendryx

December 12, 2024

5  out of  5
rating by Dale Hendryx
"Trent and his team do a great job. Just did an annual review with Caitlin. She was very knowledgeable and professional! I certainly recommend them!"
We responded:
"We appreciate your business and feedback! We enjoy conducting auto insurance and home insurance reviews and helping customers consider adjustments to meet their needs. Thank you!"
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Alecsander Dutko

December 10, 2024

5  out of  5
rating by Alecsander Dutko
"I love being able to call this office and speak to any of the wonderful representatives that are personable and are willing to assist you in every way. One thing that specifically caught my eye was when I called to get assistance on filing an auto claim, Caitlyn made sure to ask if I was okay before moving forward with any of the paperwork. I feel that other places would have provided immediate pushback on how they could get out of filing the claim but instead she extended care for me before even hearing the details of what happened and that made me feel cared for and that she went above and beyond to provide over the phone assistance to me. I would recommend this branch to anyone looking for insurance coverages in any capacity!"
We responded:
"We appreciate you taking time to provide this review! It is our pleasure to work towards providing the best service we can during each interaction. We appreciate your auto insurance business and loyalty!"
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Tony Rosete

November 30, 2024

5  out of  5
rating by Tony Rosete
"Trent and his staff are always professional and helpful."
We responded:
"We greatly appreciate your business and taking time to provide your feedback! We enjoy assisting people with their auto insurance and home insurance needs."
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Raghu Mailwar

October 21, 2024

5  out of  5
rating by Raghu Mailwar
"Very transparent and ready to discuss the terms and coverages in details. Thanks you"
We responded:
"The feedback is appreciated! We work hard to provide great service and provide details that make your experience very valuable!"
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Brad Long

October 21, 2024

5  out of  5
rating by Brad Long
"I had an outstanding experience with my insurance agent and his team! They were incredibly knowledgeable, responsive, and went above and beyond to ensure I understood my options when needing a tow. The friendly demeanor and quick feedback of his team members made the process stress-free. I highly recommend them for anyone looking for exceptional service!"
We responded:
"Thanks for the feedback and review! It is our pleasure to assist you with your auto insurance needs!"
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Connor Parkhurst

October 19, 2024

5  out of  5
rating by Connor Parkhurst
"We are so appreciative of Caitlin for her excellent customer service, helpfulness, and knowledge. If anyone is looking for an experienced talent to answer and help fulfill any questions you may have, we highly recommend Caitlin."
We responded:
"Greatly appreciate the feedback! We work hard as an office to provide the best insurance services. We appreciate your business!"
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Cheikh Zeyneb

October 18, 2024

5  out of  5
rating by Cheikh Zeyneb
"It’s really good and Alisha was very helpful"
We responded:
"Thank you for the feedback! Your business is appreciated!"