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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chad Mohn

September 9, 2026

1  out of  5
rating by Chad Mohn
"Trent Fairfield I feel is not a great state farm insurance I had two cars insured by them and eventually each one broke down and had to have them both towed once with one car and once with the other state farm said I was high risk just because I had to have both cars towed I got one car from friend and it broke down and the other from my mom who passed away , I guve them a very bad review because now my insurance with led better is high all because they said I was high risk because of my cars being towed I always paid my insurance and never had an accident or a ticket the whole time I had them , I can't believe they would put me at high risk I always kept a great driving record how can state farm do this , I would not recommend going to state farm insurance I'm not trying to be mean I just need people to understand that they did me wrong , I never had any tickets or accidents period they never had to have someone's car fixed , I just can't believe this it really breaks my heart my mither passed away week before Christmas and I got her car the car was old and had rusted frame I couldn't help that it broke down , they kept raising my rates all the time even having a great driving record they still always kept raising their rates how unbelievable, wow state farm never used to be like this it truly breaks my heart and sad that an insurance company would do this to someone , but I found a great insurance company that I had before they welcomed me back with open arms praise God"
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Debra Bitner

August 20, 2026

5  out of  5
rating by Debra Bitner
"They are always willing to help with any questions. They offer suggestions but are not pushy at all. I feel I get a good value for the price."
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Ethan

July 20, 2026

5  out of  5
rating by Ethan
"We had a pretty complex insurance portfolio when moving to Illinois. Caitlin provided outstanding service and execution through the whole process with transferring policies and writing new ones, and she made sure every loose end was tied up. Very happy to have chosen this agent office!"
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Madison Shaw

July 15, 2026

5  out of  5
rating by Madison Shaw
"Love this place! They’ve been amazing!"
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hannah johnson

July 14, 2026

5  out of  5
rating by hannah johnson
"They care about what you are looking for and take the time to know your current situation. Not pushing when I asked question about other products and gave me options!"
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Joseph Nicholson

July 13, 2026

5  out of  5
rating by Joseph Nicholson
"The only thing we miss about Illinois is having the Trent Fairfield staff to work with
They are outstanding at their jobs and could not be friendlier they are the absolute best and wish they would open an office in North Carolina"
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Tom Frank

July 10, 2026

5  out of  5
rating by Tom Frank
"I have been very happy with Trent and his team. Alisha has always been prompt in getting information and responses for me when needed. That is why I have been working with this team for over 20+ years!"
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Ashley Turner

June 25, 2026

5  out of  5
rating by Ashley Turner
"The agents at Trent Fairfield State Farm go above and beyond! Always provide great customer service and care!"
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Bret Tramel

June 4, 2026

5  out of  5
rating by Bret Tramel
"Alisha has been my primary point of contact with Trent Fairfield State Farm agency and has provided outstanding customer support, dedication to getting the job done correctly regardless of how emails or messages it takes. Every call this office has the feel of personal service not seen in many large corporations today. All of my insurance needs are combined in this office for that very reason. Multiple policies were written from a cold call from this agency just checking to see if they could help fill a need. Thanks Alisha."
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MedievalFanatic

June 2, 2026

5  out of  5
rating by MedievalFanatic
"Kyle Fairfield was excellent in delivering clear and concise details about my policies! State Farm is the best!"
We responded:
"Thank you so much for the 5-star review of Our Team! We appreciate your business and look forward to assisting you with your insurance needs."
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John Cardamone

May 18, 2026

5  out of  5
rating by John Cardamone
"Trent and team have taken care of my insurance needs for many years. Best in the business!"
We responded:
"Thank you for your kind review of State Farm Agent Trent Fairfield’s Team. We appreciate it!"
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Ruth White

May 12, 2026

5  out of  5
rating by Ruth White
"It is good to have a real human agent. Alisha is doing a wonderful job dealing with this senior citizen and her insurance needs."
We responded:
"It is our pleasure to assist you and we greatly appreciate the feedback!"
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Shayla Scruggs

May 11, 2026

5  out of  5
rating by Shayla Scruggs
"The entire team at Trent Fairfield State Farm office, specifically Diane and Caitlyn have been exceptional to me! Very responsive and willing to help while also providing amazing rates. Highly recommend."
We responded:
"Thank you for the feedback! We appreciate your business!"
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Leslie Moe-Kaiser

April 28, 2026

5  out of  5
rating by Leslie Moe-Kaiser
"Trent Fairfield and staff have taken care of my family's auto, life, home, personal property, and investment needs for over four decades. I cannot say enough about their professionalism, personal touch, friendless, and dedication. This team provided outstanding service which included timely communications and clarifications. They were especially helpful when my husband passed which required several policy adjustments and annuity matters. The relationship has been such a pleasure, and I hope to experience similar high quality service in Arizona. Thank you, everyone!"
We responded:
"It has been our pleasure to serve you and your family for the past 20 years! Thank you for the kind and thoughtful review. You are truly appreciated!"
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niyazi ekici

March 31, 2026

5  out of  5
rating by niyazi ekici
"Excellent service!"
We responded:
"We really appreciate your 5-star review! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Erik Nelson

March 20, 2026

4  out of  5
rating by Erik Nelson
"Very friendly, patient, and helpful service. I almost never review products and services, but felt the service I received deserves recognition."
We responded:
"Thank you for the review! We strive to provide the best service with each interaction and greatly appreciate your business!"
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Laura Pierobon

March 17, 2026

5  out of  5
rating by Laura Pierobon
"We have worked with Trent Fairfield's office for years. We live in the Chicago suburbs but continue to work with this office due to great people who really care about taking care of your needs. Highly recommend!"
We responded:
"Thank you for the kind review and loyalty to our agency! Your business is appreciated and it is our pleasure to assist you!"
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Diana Lake

March 13, 2026

5  out of  5
rating by Diana Lake
"I have been a client of Trent Fairfield for years and have always found his prices to be fair. I have always had a good experience whenever I have had to file a claim or had any questions about my insurance options. He has never steered me wrong and I will always suggest going to see him for any of your insurance situations."
We responded:
"It is our pleasure to assist with your insurance needs. Your business is greatly appreciated!"
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Jennifer Bock

February 17, 2026

5  out of  5
rating by Jennifer Bock
"Very easy to talk with! Easy to get auto quotes! Great office. I would check them out if in Peoria and looking for insurance!"
We responded:
"Thanks for leaving such a great review! We're thrilled that you had a great experience at our location. We're always happy to assist so don't hesitate to reach out to us if you need anything."
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William Kemper

February 3, 2026

5  out of  5
rating by William Kemper
"Did a wonderful job helping me save extra money while adding more coverage."
We responded:
"Thank you for the feedback. We greatly appreciate your business!"
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Carla Riek

January 30, 2026

5  out of  5
rating by Carla Riek
"Was smooth sailing from the start. The claim agents were very helpful and Diane and Kyle kept checking on me to make sure everything was going smoothly!! I’m a fan for life!!"
We responded:
"Thank you for the kind review. We greatly appreciate your business!"
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Connor Parkhurst

January 27, 2026

5  out of  5
rating by Connor Parkhurst
"Great office. Highly recommend working with Caitlin!"
We responded:
"It is our pleasure to assist you with your insurance needs."
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Seth Haley

January 27, 2026

5  out of  5
rating by Seth Haley
"The team provided great service and they were very knowledgeable on the coverages they provided."
We responded:
"Thank you for your continued loyalty to our agency!"
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Dylan Combs

January 27, 2026

5  out of  5
rating by Dylan Combs
"Service was great here! I personally worked with Kyle who was professional and easy to communicate with for setting up Renters Insurance. The rest of the team was also very welcoming!"
We responded:
"Thank you for the kind review, Dylan. We look forward to assisting you with your insurance needs."
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Darilynn Criss

December 29, 2025

5  out of  5
rating by Darilynn Criss
"Great service from this office. The whole team is great to work with."
We responded:
"Thank you for the review! It is our pleasure to assist you with your insurance needs. "