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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Raghu Mailwar

Raghu Mailwar

October 21, 2024

5  out of  5
rating by Raghu Mailwar
"Very transparent and ready to discuss the terms and coverages in details. Thanks you"
We responded:
"The feedback is appreciated! We work hard to provide great service and provide details that make your experience very valuable!"
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Brad Long

October 21, 2024

5  out of  5
rating by Brad Long
"I had an outstanding experience with my insurance agent and his team! They were incredibly knowledgeable, responsive, and went above and beyond to ensure I understood my options when needing a tow. The friendly demeanor and quick feedback of his team members made the process stress-free. I highly recommend them for anyone looking for exceptional service!"
We responded:
"Thanks for the feedback and review! It is our pleasure to assist you with your auto insurance needs!"
Profile photo of Connor Parkhurst

Connor Parkhurst

October 19, 2024

5  out of  5
rating by Connor Parkhurst
"We are so appreciative of Caitlin for her excellent customer service, helpfulness, and knowledge. If anyone is looking for an experienced talent to answer and help fulfill any questions you may have, we highly recommend Caitlin."
We responded:
"Greatly appreciate the feedback! We work hard as an office to provide the best insurance services. We appreciate your business!"
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Cheikh Zeyneb

October 18, 2024

5  out of  5
rating by Cheikh Zeyneb
"It’s really good and Alisha was very helpful"
We responded:
"Thank you for the feedback! Your business is appreciated!"
Profile photo of Myles Horn (ZozoDuderino)

Myles Horn (ZozoDuderino)

October 17, 2024

5  out of  5
rating by Myles Horn (ZozoDuderino)
"Ever since I moved to Peoria, the Trent Fairfield office has not only helped me with an auto and home insurance bundle but worked with me to customize my policy; making it easy to understand and give reasonable pricing. I recommend doing business with State Farm for not just auto insurance, but more options like home and life"
We responded:
"Thank you, Myles! Your feedback is appreciated, and we look forward to serving you! "
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Amber Gossett

October 17, 2024

5  out of  5
rating by Amber Gossett
"10/10 RECOMMEND! CAITLIN IS MY AGENT AND SHE ROCKS!"
We responded:
"We greatly appreciate your business and wonderful feedback! It is our pleasure to assist you with your auto insurance and home insurance needs!"
Profile photo of Kathy Hippen

Kathy Hippen

July 30, 2024

5  out of  5
rating by Kathy Hippen
"Great service very professional. Kind and courteous always ready to help. I get welcomed every time I come to the office. Amazing staff!!"
We responded:
"Thank you! It is our pleasure to provide you with auto insurance, home insurance, and life insurance. We appreciate your business!"
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madi steffan

July 17, 2024

5  out of  5
rating by madi steffan
"Alisha was the definition of great customer service. State Farm has some of the best prices around. Check em out."
We responded:
"I'm so glad we were able to assist you with your auto insurance! Alisha and the Team strive to provide the best customer service experience. I appreciate your feedback!"
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Travis Brammer

June 14, 2024

5  out of  5
rating by Travis Brammer
"Very helpful (customer focused and knowledgeable). Easy to work with and competitive pricing."
We responded:
"Thank you for the kind words. We enjoy helping our customers navigate their auto insurance and home insurance needs. We greatly appreciate your business and your business!"
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Nigel Burke

May 16, 2024

5  out of  5
rating by Nigel Burke
"Friendly and comprehensive!"
We responded:
"Thank you for the review! We appreciate your business!"
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Justin Washington

April 25, 2024

5  out of  5
rating by Justin Washington
"Trent Fairfield and his staff have been amazing for years. Been with him for 8 years now and every time i need them, they are available and helpful!"
We responded:
"Thank you! It is our pleasure to serve you. We appreciate your loyalty!!"
Profile photo of Annarox Schweitzer

Annarox Schweitzer

April 24, 2024

5  out of  5
rating by Annarox Schweitzer
"My representative, Diane, was extremely helpful!"
We responded:
"Thank you for the kind words! We are pleased to assist you with your auto insurance and home insurance needs."
Profile photo of Marc Knuth

Marc Knuth

April 23, 2024

5  out of  5
rating by Marc Knuth
"Trent and team (Caitlin helped me - she’s awesome) are very knowledgeable, professional and helped me to meet my needs with very competitive pricing. Five stars all day long."
We responded:
"We appreciate your business and look forward to assisting you with your auto insurance and home insurance needs. Thank you for the review and kind feedback!"
Profile photo of Josh Kissinger

Josh Kissinger

March 1, 2024

5  out of  5
rating by Josh Kissinger
"Trent and his staff have been great partners for my insurance needs for 15+ years. I'm someone who likes to manage most of my financial and insurance needs myself, but like having someone to answer questions that arise and watch for any blind spots. They've been great to work with - sharing ideas that might make sense for my family without pressure, and never suggesting products that clearly don't match my needs. Would absolutely recommend."
We responded:
"Josh your review and loyalty is very appreciated! It is our pleasure to serve you and your family."
Profile photo of Rick Remington

Rick Remington

February 22, 2024

5  out of  5
rating by Rick Remington
"Great help with an extra friendly staff! I highly recommend their services"
We responded:
"Thank you for the review! We are excited to assist you with your auto insurance and home insurance needs."
Profile photo of Mackenzie Smalley

Mackenzie Smalley

February 20, 2024

5  out of  5
rating by Mackenzie Smalley
"We are so pleased with this amazing team and their care in explaining any insurance questions or concerns we might have and appreciate their compassion to share how they could help us better and areas of improvement."
We responded:
"It is our pleasure to assist you and your family! We enjoy helping people with auto insurance, home insurance, and life insurance questions. Thank you for trusting us and sharing your feedback!"
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Steven Tippett

February 15, 2024

5  out of  5
rating by Steven Tippett
"Awesome personal service! Annual reviews are much appreciated to help me keep my understanding of coverage/benefits current."
We responded:
"Thank you!!"
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madi mcdonald

February 14, 2024

5  out of  5
rating by madi mcdonald
"Trent and his team were absolute wonderful and their customer service made everything so easy and enjoyable!"
We responded:
"We are excited to assist you with your auto insurance and renters insurance needs! We appreciate your feedback!"
Profile photo of Tammy Scott

Tammy Scott

February 8, 2024

5  out of  5
rating by Tammy Scott
"Always there to answer any questions about my insurance needs."
We responded:
"Thank you! We enjoy helping our customers and appreciate your business."
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margarita perez

February 7, 2024

5  out of  5
rating by margarita perez
"I am so happy with State Farm, Trent Fairfield office. I willl never switch to anyone else. They are always willing to answer any questions and save you money for the best and most reliable coverage"
We responded:
"We appreciate your feedback! Thank you."
Profile photo of Tim Schwartz

Tim Schwartz

February 5, 2024

5  out of  5
rating by Tim Schwartz
"My family have been under Trent's care in regards to insurance and finance for over 10 years. He is personable, honest, and faithful with his profession. I started with Trent and his team at a time when their office was in close proximity to me. Since then, I have moved further away, but stayed with his business. No regrets."
We responded:
"It is our pleasure to provide you and your family professional level service. Your loyalty is appreciated!"
Profile photo of Karim Karim

Karim Karim

February 4, 2024

1  out of  5
rating by Karim Karim
"Unfortunately, they are liars and lack of honesty"
We responded:
"Karim, I'm very sorry about your experience. I cannot locate you in my system. Please contact me to go over your concerns if you are a customer at my office. Thank you for sharing your feedback."
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Elizabeth Vollinger

January 25, 2024

5  out of  5
rating by Elizabeth Vollinger
"Alisha was SO helpful making the switch in insurance companies a smooth and hassle free transition! Trent and his team made my two stops in the office feel very personable! I appreciate all the work they put forth to ensure I had no further questions and I was making an informed decision!"
We responded:
"It is our pleasure to assist you! Thank you for taking a few minutes to share your experience! It is appreciated!"
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mark schulze

December 25, 2023

5  out of  5
rating by mark schulze
"I have been with state farm since 1992. They have always taken good care of me. I started with Trent when I moved back to IL in 2007. Excellent service, excellent staff."
We responded:
"Thank you for your loyalty! It is our pleasure to provide the best customer service we can for you and your family!"
Profile photo of Laney Richardson

Laney Richardson

July 7, 2023

5  out of  5
rating by Laney Richardson
"Trent and his team (especially Tad) were incredibly helpful when I had an out of state accident. Even though there were some extra steps that needed to be taken, they went above and beyond to make sure everything was taken care of!"
We responded:
"Thank you for the feedback! We are glad that we could help you recover from the unexpected. Your business is appreciated!"